HELOOW / SUPPORT

How can we help?

To learn more or subscribe, choose a plan and review the terms before continuing. For questions about dashboard access or support setup, see the channels below.

01 / TALK TO THE TEAM

Send your question

Describe what you need and, if it is about a Heloow account, provide the registered email. Do not send passwords, tokens or customer data.

Write to hi@heloow.com

02 / ACCESS

Can't log in?

If you confirmed your recovery email, you can request a link to reset your password. If you haven't registered this email yet, talk to the team.

Regain access

03 / SERVICE ON ANOTHER WEBSITE

Did you chat with Heloow on a website?

For questions about an order, service or registration on that website, continue the conversation there or contact the team responsible for the website itself.

Understand how it works

Who operates Heloow

PIXTOBIT OPERAÇÕES FINANCEIRAS LTDA · CNPJ 43.334.065/0001-86.

For requests regarding personal data, see Privacy Policy.

Connect your AI in a few steps

Sign in to the dashboard and select your website in Settings.
With OpenRouter, use Connect with OpenRouter and authorize your account. You can also enter a key manually.
For other providers, create a key on the official website and paste it into Credentials → Add. Save the key, select the provider and model, and save the website settings.
Use Test connection. This test sends a small request to the provider and may use credits.

Your provider bills AI usage according to your account. Do not send keys by chat or email.

Official pages for creating your key:

If the test fails, check that the selected provider matches the key, that the key is active and that credit or quota is available. Need help? hi@heloow.com.