PRODUCT / HELOOW
The conversation starts here.
Support continues.
AI answers, your team and tickets are all part of the same journey. People who need help find a clear next step without starting the conversation again.
ONE PLACE FOR SUPPORT
An answer. And everything that comes after.
People receive clear guidance. If they need more help, the conversation continues with your team or becomes a ticket.
Answer based on the delivery information page
Illustrative example. No messages are sent and no actual orders are queried.
01 / The experience
Help takes different forms.
The conversation continues.
Every situation calls for a different response. Heloow lets support adapt without leaving people unsure of what to do.
Clear guidance right from the start.
Someone asking how to track an order gets a concrete path based on the information you choose. If there is not enough information to answer, Heloow shows how to get more help.
How responses are preparedA person joins without asking everything again.
When human support is available, your team sees the history and continues from what has already been said. The person knows someone has received their request.
When your team is availableI've already read your conversation. Let's check the order details before proceeding.
The request stays on track after the conversation.
If an answer does not resolve the issue or your team is outside support hours, the person can open a ticket. The issue and its context are recorded for your team to follow up later.
View demoOrder was incomplete
Visitor reported an item missing. The conversation history accompanies the support ticket.
YOU KEEP CONTROL
Heloow helps within the limits you set.
The AI only queries the information chosen for each site.
A person's data only enters the conversation after the website confirms who they are.
Sensitive decisions and actions stay in the administrative area, with separate access.