HOW IT WORKS / HELOOW
A question arrives.
Help finds the way.
Visitors get guidance, reach your team when available, or leave a ticket for follow-up. You set up these paths in the dashboard.
OVERVIEW
Simple for people asking for help.
You set up support step by step. Visitors see a conversation and know what to do next.
Your support, in one place
Illustrative configuration example. Appearance may vary depending on your choices in the dashboard.
01 / PREPARATION
Four decisions.
A clearer conversation.
Set up the essentials so people can find an answer or know their next step.
Bring Heloow to your website.
Register your website in the dashboard and review the chat button installation before applying it. The conversation then appears on the authorized website.
Choose what the AI can respond to.
Add the information your team considers reliable. Heloow uses it to provide guidance and offers another path when it does not have enough information.
Decide when your team joins.
Set the days and hours for human support. If you prefer, use only AI and tickets. People can still open tickets outside support hours.
Keep track of what needs to continue.
Talk to visitors when an agent is available and follow up on tickets in the dashboard, with the full support context.
IN CONVERSATION
The person asks.
The path adjusts.
People asking for help do not have to decide which department to contact. Heloow shows the next available step.
- 01A guiding answer
The person sees what they can do now.
- 02A team that receives context
When available, your team picks up where the conversation left off.
- 03A ticket with a clear next step
If more time is needed, the request is recorded for follow-up.
02 / FREQUENTLY ASKED QUESTIONS
Before you start.
Details of each installation may vary. Here are the points that usually matter first.
How do I install it on WordPress?
Download Heloow plugin ZIP. In the WordPress dashboard, open Plugins → Add New Plugin → Upload Plugin and activate Heloow. In Settings → Heloow, connect the website, approve installation in Heloow dashboard, check the connection and enable support. Download the WordPress plugin.
Can AI see any data about website users?
No. You choose the public information available. Account data can only enter after the website itself confirms the person's identity and access permissions.
What about when no one on the team is online?
AI and ticket creation remain available. The option to speak to a person appears when human support is enabled, within support hours and with an active agent.
Can I adjust the rules later?
Yes. The dashboard lets you review information, hours and support mode for each website. Review installation changes before applying them.
Can I install with my AI?
Yes. Connect your AI to Heloow’s MCP for guidance and installation preparation in the environment you authorize. This requires Node.js 22 or later and tools with permission to configure the connector. You review and approve changes. On WordPress, you can also install the plugin without Node.js on your hosting. View MCP address.